Customer centricity is at the core of a successful business. However, the pressures of running a successful company often lead to neglect of the person most important for its success.
This workshop provides a hands on approach to be able to manage work pressure without losing focus from the needs of the customer.
You will be introduced to the differences between Customer Loyalty and Customer Centricity.
This workshop will lead you through the mind-sets and skill-sets required to demonstrate customer centricity as being a part of the corporate DNA
The workshop will be delivered by consultants with several years of experience in senior positions.
2 Day intensive workshop
Module 1 :
Module 2 :
The workshop includes
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